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Patient Experience

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Would you recommend a service to friends and family?


The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

Since its launch in 2013, more than 25 million pieces of patient feedback have been submitted. The FFT has been rolled out across most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, patient transport and more.

For more information on the NHS FFT visit:

To provide feedback on your experience of using a health service: 

  • On the NHS Choices website home page use the ‘Find local Services’ function
  • Select the tab for the service you are looking for (GP, Urgent Care, Hospital, Dentist)
    and then enter your postcode (example shown below).


  • Once you find the service then click the ‘Leave Review’ tab  (example shown below) to give your feedback.


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