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Get organised this Christmas and help the NHS

Homepage » News » Get organised this Christmas and help the NHS

Get organised this Christmas and help the NHS

Posted on Tuesday 23rd December 2014

Cumbria Health on Call is urging patients to get organised this Christmas in a bid to ease winter pressures.

Recently ranked in the top 10 per cent in the country after a national survey, the service provides out-of-hours care, treatment and support for patients across Cumbria and will be offering telephone advice and appointments to urgent cases over the Christmas period.

Patients who call CHoC can expect to provide their details to a call handler who will then arrange for a Doctor to call the patient at home for a telephone assessment. If it is appropriate, patients will be invited to see a Doctor or Nurse at their nearest CHoC treatment center. Home visits are only provided to patients who are too ill to travel, or those with special requirements.

Although Christmas and New Year is a time of celebration, patients are encouraged to be responsible and not drink alcohol if they or a family member might need medical attention as they will still be expected to travel to a treatment centre to attend their appointment. If patients are unable to drive it is advised they call a taxi, catch a bus or ask friends and family members for help.

It is vital that patients always call first to arrange an appointment as busy treatment centres cannot provide immediate appointments to walk-in patients. The CHoC phone line is open 24 hours while GP Surgeries are closed but patients are reminded to only call CHoC if they need urgent medical attention.

Susan Blakemore, Managing Director of Cumbria Health on Call said “the service is expected to be extremely busy so please ensure you telephone first and do not walk in to any of the treatment centres. CHoC needs to be able to reach the very ill patients quickly”.

Caroline Rea, Network Director for NHS Cumbria Clinical Commissioning Group, said: CHoC offer a vital out of hour’s service for patients and we urge the public to use them if they feel their case is urgent. During the winter time, the pressure on the health service can cause problems, particularly for accident and emergency, by using services such as CHOC, their local pharmacy and GPs, the public can help ensure A&E is free for those in need of emergency care.”

The telephone number for medical assistance out of hours is 03000 247 247.

For information and updates follow @CHoCCumbria on Twitter.

Posted on Tuesday 23rd December 2014


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