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Workington Better Together now helping up to a thousand patients a week

Homepage » News » Workington Better Together now helping up to a thousand patients a week

Workington Better Together now helping up to a thousand patients a week

Posted on Thursday 5th February 2015


Up to one thousand patients a week are taking advantage of the seven day a week appointments offered by Workington Practices.



The figures were revealed at a meeting of the Workington Patient Forum which brings together patients, NHS Cumbria Clinical Commissioning staff, a Practice Manager and the Manager of Workington Primary Care Centre, to discuss how the new service is progressing. Topics covered include Frail Elderly Assessment Team and COPD and Diabetes Nurses.

The seven day a week appointments started on 20 December 2014 after a highly successful trial of Workington’s Primary Care Centre opening early and closing late from Monday to Friday.

NHS Cumbria CCG Lead GP for Allerdale, Dr Niall McGreevy said: “We are really very pleased the way the new service is running and the feedback we are receiving from patients continues to be very good. The ongoing support of the patient forum is important to help us make this the best service that we can possible provide for local people.”

“He added: “We would also like to remind patients that since December the service is running seven days a week which means that if they become unwell over the weekend they are able to get a quick appointment.”

The extended hours service follows the Workington practices coming together after a successful bid for the £500,000 Prime Ministers Challenge programme. Called Workington Better Together, the project is one of just 20 pilot projects across England to successfully win the funding to improve access to GP services.

From Monday to Friday patients registered with one of the five Workington practices can telephone their own surgery to book an urgent same day appointment. They will then be given a same-day appointment to see a GP or nurse practitioner at Workington Primary Care Centre, which also houses the Minor Injuries Service

During Saturday and Sunday if people need assistance they can call 03000 247247 (CHoC). The call will be answered by a call handler who will take the details and, if needed, they will be contacted and offered an appointment at the Primary Care Centre.

The service is for urgent appointments only and family doctors from all five practices are urging patients to choose the right care for their needs. Urgent appointments are for people who consider their health may deteriorate if they have to wait longer than 24 hours to see a GP or nurse practitioner.

Urgent appointment services do not provide sick notes, travel injections, routine repeat prescriptions, GP letters for other agencies, routine care for drug and alcohol misuse or test results. The new system frees up doctors from urgent cases which means they have more time to devote to routine appointments which you can book in advance.”

For more information about Working Better Together visit www.cumbriaccg.nhs.uk , follow hashtag #WBTon Twitter, like the Workington Better Together Facebook page or emailing: WorkingtonBetterTogether@cumbriaccg.nhs.uk .

The Workington Patient Forum is an opportunity for those involved to be updated on progress and share concerns. It is proposed that the group should also include a patient from each of the practices involved in the scheme. Although the main topic to date has been the Workington Primary Care Centre future meetings will also include other Workington wide projects

If you would like to get involved please email: WorkingtonBetterTogether@CumbriaCCG.nhs.uk.

Posted on Thursday 5th February 2015


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