On this page:
Select heading links below to view information on this web page.
- Symptoms and advice
- How long to stay at home
- How to avoid catching or spreading coronavirus
- Mental wellbeing and keeping safe during the coronavirus outbreak
- Emergency support line for vulnerable people needing urgent help
- COVID-19 Testing sites in Cumbria
- Information on Red Hubs
- PPE for Personal Assistants
- Links to helpful information
- Guidance for health professionals
Further information section - this includes:
- Advice videos with Dr Craig Melrose
- More information on the support helpline
- Easy Read documents and further resources including information for Disabled Children
- North East & North Cumbria Integrated Care System - Regional Info Links and Advice
- Chief Medical Officer Statement
- Media Enquiries
- High temperature
- New continuous cough
- Loss of taste or smell
No one in your household should leave home if any one person has symptoms.
Find out how to get a test, and how long to isolate, at: https://nhs.uk/coronavirus
You do not need to contact 111 to tell them you're staying at home.
Testing for coronavirus is not needed if you're staying at home.
- if you have symptoms, stay at home for 7 days
- if you live with other people, they should stay at home for 14 days from the day the first person got symptoms
- If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.
If you have to stay at home together, try to keep away from each other as much as possible.
- wash your hands with soap and water often – do this for at least 20 seconds
- always wash your hands when you get home or into work
- use hand sanitiser gel if soap and water are not available
- cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- put used tissues in the bin immediately and wash your hands afterwards
- try to avoid close contact with people who are unwell
- do not touch your eyes, nose or mouth if your hands are not clean
NHS 111 has a specialist online Coronavirus help service. Use this service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Please only call 111 if you cannot get help online.
Cumbria County Council and partners launched an emergency support service for people at high risk of becoming seriously ill, as a result of COVID-19, and who do not have support available from friends, family or neighbours.
The Emergency telephone support line is 0800 783 1966.
Or you can email your request for help to: COVID19support@cumbria.gov.uk.
The telephone ‘call’ centre will operate Monday to Friday 9.00am to 5pm and 10am to 2pm at weekends. The service will also accepts referrals from members of the public who may be concerned about people in their community.
Testing for Covid-19 is now available to people in Cumbria at a range of locations. Four sites can be accessed by anyone who is an essential worker, with a further four sites currently testing health and social care staff only (including the independent and voluntary sectors). Find out more here
During the current COVID-19 outbreak, patients experiencing certain symptoms (breathing issues and / or fever), patients who are self isolating because a member of their household has symptoms, and who have been telephone assessed by a GP to need a face-to-face examination will be called to one of our local 'Red Hubs'.
If you are in receipt of direct payments and use these for a personal assistant who does not already receive Personal Protective Equipment (PPE) from the NHS or other sources then you can access PPE through Cumbria County Councils Emergency PPE Helpline. The helpline can be contacted between 9.00 and 17.00 Monday to Friday and 10.00 to 14.00 at the weekend. The number for the Emergency PPE Helpline is 0800 783 1967.
- COVID-19: guidance on social distancing and for vulnerable people
(including language translations)
- Cumbria County Council's Coronavirus (COVID-19) information
- MENCAP - Easy read information about COVID-19
If people have questions about care homes / domiciliary care they need to make contact via the following email: email@example.com
- The latest Coronavirus NHS guidelines translated into 26 languages
- COVID-19: Guidance for health professionals
- When to use a surgical face mask of FFP3 respirator (for healthcare staff)
- COVID-19: Advice for care homes, supported living and home care
- NHS posters - hospitals, GP practices and community pharmacies (Updates to materials including a poster for GP practices to use to help explain to patients what they should do if they need to speak to the practice about something not related to COVID-19. It is designed to be used on practice entrances, on their websites and on social media. Download here.)
Advice on the Use of Personal Protective Equipment (PPE) for Care Workers, Social Workers and Occupational Therapists During the COVID-19 pandemic:
Advice on what to do if you think you have coronavirus
Why it's important to stay at home
NHS teams are working hard for you
What the NHS has been doing to prepare for coronavirus
The helpline 0800 783 1966 is there to support those at ‘high risk’ and include people over 70 years old, pregnant women and those with underlying health conditions who should be protecting themselves by staying at home. The majority of these people will already be receiving support from family, friends or local voluntary groups with tasks like shopping or collection of medicines if they require it. But we know that a small number of people will not have this support. If they have no alternative, these people will now be able to call the Freephone number to request help with getting food, medicines, essential supplies and home deliveries.
Cumbria County Council has been working closely with District Councils, CVS, Cumbria Community Foundation, community and voluntary sector, private sector and military to establish these new arrangements. To support the new helpline every area is coordinating a supply of essential food, medicines and supplies which can only be accessed via the emergency helpline or email. The requests received asking for help will then be matched with local support and supplies being offered by community groups, volunteers, councils and businesses.
Cumbria is already seeing widespread community and voluntary sector support for the response to COVID-19 and informal support, including neighbourhood WhatsApp groups and community Facebook groups, alongside a commitment from existing community emergency planning groups, local churches and faith groups and formal voluntary sector organisations who are working with the county council and partners including District Councils and NHS.
Easy Read Documents (select to view and download PDF versions)
Further Resources including information for Disabled Children
- National Autistic Society – guidance and helpline for parents’, young people and staff
- Mencap - Easy Read guide to Coronavirus
- Place2Be – Guide to helping parents answer questions from their children and to support family wellbeing
- Young Minds - Talking to your child about Coronavirus and 10 tips from their Parents Helpline to support family wellbeing
- Carers UK - Guidance for carers
- Covibook – an interactive resource designed to support and reassure children aged 7 and under, designed to help children explain and draw the emotions that they might be experiencing during the pandemic
- Amaze - information pack for parents
- "Keep calm and take sensible steps to protect yourself and others urges region’s NHS"
Regional Press Release from the North East and North Cumbria Integrated Care System (19 March 2020)
- North East and North Cumbria Integrated Care Medical Director, Prof Chris Gray, speaking to ITV highlighting that the practice of social distancing is a 'life saving intervention' at this time.
We can get through this together:
Stay calm and support each other:
Using Services Wisely:
The Chief Medical Officer has stated, NHS services are likely to come under intense pressure as the coronavirus spreads, and we need to ensure that we have as many beds available as possible to care for patients with severe respiratory problems when the number of infections peaks.
Therefore, in line with well-established plans for situations like this, every hospital in England has now been asked to suspend all non-urgent elective operations from 15 April for at least three months, with some other procedures likely to be rescheduled before then so we can train our staff and adapt certain areas.
Urgent and emergency cases and cancer treatments will be carrying on as normal, but we know many people waiting for treatment will be disappointed or worried, and we will be contacting everyone affected as soon as possible.
COVID-19 information requests from journalists - Any information required about cases of Coronavirus will be confirmed by the Department of Health media team.
Please contact them if you have any enquiries.