Certain patients who have been telephone assessed by a GP and need a face-to-face examination will be called to one of our local 'Red Hubs’.

During the current COVID-19 outbreak, patients experiencing certain symptoms (breathing issues and / or fever), patients who are self isolating because a member of their household has symptoms, and who have been telephone assessed by a GP to need a face-to-face examination will be called to one of our local 'Red Hubs'.  

Scroll down for more information and locations in north Cumbria.


The ‘Red Hubs’ are modified units which will be the hub for all patients in a particular area needing to be seen by a health care professional through the Covid-19 crisis.

It will ONLY be accessible via appointment and will ONLY see patients who have been directed there by the GP after assessment by NHS 111.

This will enable patients without symptoms to see their healthcare professionals safely at other surgeries in your areas, if invited for appointment after speaking to a healthcare professional on the telephone.

  • It is NOT a community testing facility and no community testing will be offered.
  • To protect your health and the health of your family, friends and wider community DO NOT attend these centres, or your GP surgery, unless you have been assessed and given an appointment.

Please bear with us at this difficult time and be reassured that your usual GP service will resume as soon as is safe to do so.


Where will patients experiencing breathing difficulties or fever symptoms go? 

If you have been invited by your GP to be seen at one of our Red Hubs it means that you have symptoms that are associated with Covid-19. Directions to the Red Hubs and further details of what to expect if you are invited for an appointment are provided via the drop down location boxes below:

Directions and Arrival Information

  • The Brampton & Longtown Red Hub is located at: Brampton War Memorial Hospital, Tree Road, Brampton CA8 1TX
  • For patients of Longtown Medical Practice the Red Hub will operate from the Medical Practice Monday to Friday and from Brampton on Saturday and Sundays.
  • If possible, please come to your appointment by car and park in the main car park next to the disabled parking. If you are arriving on foot, please wait in the car park.  
  • Please do not arrive more than 10 minutes before your appointment time as parking may be limited.


When you arrive

  • WAIT IN THE CARPARK and call 07497 333278 at Brampton and 01228 791328 for Longtown to inform reception that you have arrived.
  • If you are in your car you will be asked for your car registration, make and colour.  Please have this information available.

 

When it is your turn

  • A GP or healthcare assistant will come to the carpark to invite you in.
  • You will be given a mask to wear into the Red Hub.  You must wear this at all times during the assessment.

       
Once inside the Red Hub

  • You will be asked to wash or sanitise your hands
  • An experienced GP or Nurse will undertake a FOCUSSED clinical assessment relating ONLY to the breathing, fever or other possible COVID-19 symptoms you have
  • This assessment will be briefer and more business-like than you are used to.  
  • The assessing clinician will be dressed in full protective equipment.

 

Once your assessment is complete

  • You will be assisted to remove your mask safely and sanitise your hands
  • You will be advised of the outcome and provided with information about your diagnosis, self-treatment advice.
  • It is your responsibility to understand and act on this information.

 

Assessment outcomes

  • The outcome of assessment for most people will be that they can return home to self-isolate with self-care advice
  • If further treatment or hospital admission is required, this will be organised by the Hub staff.

 

Directions and Arrival Information

  • The Carlisle Red Hub located at Harraby Surgery, 1 Eastern Way, Carlisle, CA1 3QZ and is clearly signposted.
  • Only attend the Hub if  invited to do so. 
  • If possible, please come to your appointment by car.  
  • If you are arriving on foot please wait at the front of building near the disabled parking in the Surgery carpark. 
  • Please do not arrive more than 10 minutes before your appointment time as parking may be limited.
     

When you arrive

  • WAIT IN THE CARPARK until your appointment time then come to the front door of the Hub.
  • Do not bring anyone else or any belongings with you unless you need their assistance.  
  • If some one is ahead of you remember to stand at least 2m apart.
  • If you are invited down to the surgery you will be asked for your car registration, make and colour .  Please have this information available.


When it is your turn

  • A healthcare assistant will open the door to invite you in.
  • You will be given a mask, gloves and apron to wear into the Red Hub.  You must wear this at all times during the assessment.


Once inside the Red Hub

  • An experienced GP or Nurse will undertake a FOCUSSED clinical assessment .
  • This assessment will be briefer and more business-like than you are used to.  
  • The assessing clinician will be dressed in full protective equipment. 


Once your assessment is complete

  • You will be escorted to the exit at the rear of the building where you will remove your mask, gloves and apron.
  • You will be advised of the outcome and provided with information about your diagnosis, self-treatment advice.
  • It is your responsibility to understand and act on this information. 


Assessment outcomes

  • The outcome of assessment for most people will be that they can return home to self-isolate with self-care advice.
  • If further treatment or hospital admission is required, this will be organised by the Hub staff.  

Directions and Arrival Information  

The Cockermouth & Maryport Red Hub is located at:
Castlegate Surgery, Isel Road, Cockermouth, CA13 9HT.

  • If possible, please come to your appointment by car and park in one of the 5 GP bays immediately on your right as you drive into the hospital site.
  • If you are arriving on foot the same directions apply but you should wait near the right hand side door as you are looking at the hospital.
  • We would ask you not to come into contact with any other person. 


When you arrive

  • WAIT IN THE CARPARK and call 01900 705750 to inform reception that you have arrived.
  • If you are in your car you will be asked for your car registration, make and colour.  Please have this information available.
  • Please do not arrive more than 10 minutes before your appointment time as parking may be limited. 

 

When it is your turn

  • A healthcare assistant will come to the carpark to invite you in.
  • You will be given a mask to wear into the Red Hub.  
  • You must wear this at all times during the assessment.


Once inside the Red Hub

  • You will be asked to wash or sanitise your hands
  • An experienced GP or Nurse will undertake a FOCUSSED clinical assessment relating ONLY to the breathing, fever or other possible COVID-19 symptoms you have
  • This assessment will be briefer and more business-like than you are used to.  
  • The assessing clinician will be dressed in full protective equipment. 


Once your assessment is complete

  • You will be assisted to remove your mask safely and wash / sanitise your hands
  • You will be advised of the outcome and provided with information about your diagnosis, self-treatment advice.
  • It is your responsibility to understand and act on this information.

 

Assessment outcomes

  • The outcome of assessment for most people will be that they can return home to self-isolate with self-care advice
  • If further treatment or hospital admission is required, this will be organised by the Hub staff.  

Directions and Arrival Information

Patients with symptoms of Covid19 and in need of additional medical help will be booked into the Red Hub by their registered practice.

The Red Hub is based at Flatt Walks Health Centre, 3 Castle Meadows, Whitehaven, CA28 7QE.  

Parking is available free of charge in Catherine Street Car Park - with kind permission of Copeland Borough Council - please park in the area signposted for the Red Hub (maximum free parking for 1 hours).

Whitehaven Hub 1.JPG Whitehaven Hub 4.JPG   

Process

  • On Arrival at Flatt Walks Health Centre please remain in your car and phone the following number07395 956969
  • The clinician will then call you when they are ready to see you.
  • Any patient not arriving by car please make this known to the arrival line, call the above number and wait until the clinician meets you at the door.  Signs will guide you to the Red Centre Entrance door to the right of the main entrance.


DO NOT ATTEND THE RED HUB UNLESS REQUESTED TO DO SO BY YOUR GP.
THERE IS NO WAITING AREA IN THE RED CENTRE.


When it is your turn

  • The clinician who meets you will be wearing full protective equipment, please do not be alarmed.
  • You will be given a mask to wear into the Red Hub.  You must wear this at all times during the assessment.


Once inside the Red Hub

  • You will be asked to wash or sanitise your hands
  • An experienced GP or Nurse will undertake a focused clinical assessment relating ONLY to the breathing, fever or other possible COVID-19 symptoms you have.
  • This assessment will be briefer and more business-like than you are used to.  
  • The assessing clinician will be dressed in protective equipment. 

Once your assessment is complete

  • You will be assisted to remove your mask safely and wash / sanitise your hands
  • You will be advised of the outcome and provided with information about your diagnosis, self-treatment advice.
  • It is your responsibility to understand and act on this information. 

Assessment outcomes

  • The outcome of assessment for most people will be that they can return home to self-isolate with self-care advice.
  • If further treatment or hospital admission is required, this will be organised by the Red Hub staff.

Directions and Arrival Information

This is located at Penrith Hospital, Bridge Lane, Penrith, CA11 8HX and is clearly signposted.
 

Penrith Hub 6.jpg Penrith Hub 2.jpg 

Penrith Hub 1.jpg Penrith Hub 4.jpg

Penrith Hub 5.jpg 

 

  • If possible, please come to your appointment by car.  
  • Do not park in the main hospital/GP surgery car park.
  • If you are arriving on foot, there is an open-sided portacabin in the COVID carpark. 

Process

Please do not arrive more than 10 minutes before your appointment time as parking may be limited.
 

When you arrive WAIT IN THE CARPARK and call 01768 245506 to inform reception.

  • If you are in your car you will be asked for your car registration, make and colour.  
  • Please have this information available.


When it is your turn

  • A member of staff - who will be wearing full protective equipment -will come to the carpark to invite you in.
  • You will be given a mask to wear into the Red Hub.  You must wear this at all times during the assessment.


Once inside the Red Hub

  • You will be asked to wash or sanitise your hands
  • An experienced GP or Nurse will undertake a focused clinical assessment relating ONLY to the breathing, fever or other possible COVID-19 symptoms you have.
  • This assessment will be briefer and more business-like than you are used to.  
  • The assessing clinician will be dressed in protective equipment. 

 

Once your assessment is complete

  • You will be assisted to remove your mask safely and wash / sanitise your hands
  • You will be advised of the outcome and provided with information about your diagnosis, self-treatment advice.
  • It is your responsibility to understand and act on this information. 

Assessment outcomes

  • The outcome of assessment for most people will be that they can return home to self-isolate with self-care advice.
  • If further treatment or hospital admission is required, this will be organised by the Red Hub staff.

 

Directions and Arrival Information

The Solway Red Hub located at West Street Health Centre Aspatria CA7 3HH
and is clearly signposted. 

  • If possible, please come to your appointment by car.
  • The car park is located at the back of the building off the A596 on the West side of Aspatria.
  • Please park in the designated spaces.
  • If you are arriving on foot, please phone this number 2 minutes before your arrival time. 
  • Please do not arrive more than 10 minutes before your appointment time as parking may be limited.  

When you arrive

  • WAIT IN THE CARPARK and call 07813 002646 to inform the centre that you have arrived.
  • If you are in your car you will be asked for your car registration, make and colour.  Please have this information available.

When it is your turn

  • A healthcare assistant will come to the car park to invite you in.
  • You must attend the appointment on your own unless you have any communication difficulties for example deafness or a dementia like illness.
  • You will be given a mask to wear into the Red Hub.  You must wear this at all times during the assessment.
  • Please be aware all staff who are in contact with you will be wearing protective equipment 

Once inside the Red Hub

  • You will be asked to wash or sanitise your hands
  • An experienced GP or Nurse will undertake a FOCUSED clinical assessment relating ONLY to the breathing, fever or other possible COVID-19 symptoms you have
  • This assessment will be briefer and more business-like than you are used to. 

Once your assessment is complete

  • You will be able to leave  the premises and return to your car please continue to wear the mask until you are back in your vehicle
  • You will be advised of the outcome and provided with information about your diagnosis and self-treatment advice. Please ask about any information you do not understand.
  • It is your responsibility to understand and act on this information. If follow up telephone care is necessary this will be arranged by your own GP surgery.
  • If you require a prescription this can be sent electronically to Boots which is attached to the surgery building . You will need to phone them on 01697320236 to arrange for them to deliver the medication to the special bucket by the car park. Please do not enter the pharmacy its self or the surgery premises.
     

Assessment outcomes

  • The outcome of assessment for most people will be that they can return home to self-isolate with self-care advice.
  • If you need assistance with food shopping or other aspects of self isolation please make staff aware of this as we can refer you to sources of help.
  • If further treatment or hospital admission is required, this will be organised by the Red Hub staff.

 

Directions and Arrival Information

  • The Workington Red Hub is located in the area normally used for the ENT Outpatient and Sexual Health Clinics.
  • It is accessed through the door that is the next one along from and immediately to the rear of our Primary Care Centre at Workington Community Hospital.
  • Temporary ‘Red Zone’ signs are in place.
  • If possible, please come to your appointment by car and park in the hospital car park as close to the door of the Red Zone as you can manage. 


When you arrive

  • WAIT IN THE CAR PARK and call 01900 705060 to inform reception that you have arrived.
  • If you are in your car you will be asked for your phone number and remain in your car until the receptionist phones you back and to let you know that the clinicians in the Red Zone are ready to see you.
  • If you are arriving on foot, please inform reception by phoning 01900 705060 and let them know that you have attended on foot.
  • Please do not arrive more than 10 minutes before your appointment time as parking may be limited.

 
When it is your turn

  • The Red Hub receptionist will phone you.
  • On entering the Red Hub door you will be given a mask to wear into the assessment centre.  
  • You must wear this at all times during the assessment.

       
Once inside the Red Hub

  • You will be asked to wash or sanitise your hands
  • An experienced GP or Nurse will undertake a FOCUSSED clinical assessment relating ONLY to the breathing, fever or other possible COVID-19 symptoms you have
  • This assessment will be briefer and more business-like than you are used to. 
  • The assessing clinician will be dressed in full protective equipment.

 
Once your assessment is complete

  • You will be assisted to remove your mask safely and wash / sanitise your hands
  • You will be advised of the outcome and provided with information about your diagnosis, self-treatment advice.
  • It is your responsibility to understand and act on this information.


Assessment outcomes

  • The outcome of assessment for most people will be that they can return home to self-isolate with self-care advice.
  • If further treatment or hospital admission is required, this will be organised by the Hub staff. 

Please note that the Red Hubs will NOT:

•    Assess any other health complaint – please discuss any other symptoms you are experiencing by phoning your usual practice
•    Provide testing for Coronavirus
•    Carry out any investigations 
•    Administer oxygen or other medications.
•    Organise home care or transport home.


What to do now

 

  • You now need to go directly home. 
  • Do not leave your home for 7 days from when your symptoms started. If your temperature is still high after 7 days, stay at home until it is normal.
  • If you live with other people they need to stay home for 14 days.
  • Use paracetamol at recommended doses for temperature or pain symptoms.
  • Drink plenty of fluids.
  • Cover your mouth with a tissue when coughing or sneezing, and put used tissues in a bin.
  • Wash your hands regularly.
  • If you have vulnerable people living with you, if possible move them out. If this is not possible, stay away from vulnerable people as much as possible.


If you feel you can’t cope with your symptoms at home, or your condition gets worse, use the 111 online service again.