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Our Cumbria Learning and Improvement Collaborative (CLIC) works with teams across our health and care system focusing on how frontline staff can make their service more efficient and successful.

Rapid Process Improvement Workshops (RPIW) involve frontline staff and patients looking at ways of improving the way teams work and patient experience.

Recent examples include:

  • A+E workshop in September 2017
    • The Cumberland Infirmary team identified duplications and other efficiencies saving them  600 hours a year which is now spent on patient care.
    • YouTube: RPIW Final Report
  • ELM B workshop in October
    • This is Cyril, a patient on Elm B at the Cumberland Infirmary working with staff to improve patient involvement in shaping services and better patient discharge processes.
      Tweet abour Cyril giving feedback to the team

The NHS North Cumbria CCG’s Childrens Team organised an ‘open space event’ with young people living with autism.

Working with the youngsters at a day-long session at the Brathay Trust near Ambleside, the team explored health and social care issues affecting young people with autism.

The issues were identified through a series of workshops where they were supported to talk honestly and openly. It resulted in focusing the minds of health and social care professionals involved in supporting these young people and shaping services to work better for them.

Autism - Outcomes Themes and Votes table

Autism - Quotes from the day table

The NHS Child Health App has been developed by paediatric specialists and health visitors in the north east in 2016 and was extended into north Cumbria in the summer of 2017.

It provides trusted advice for parents of children aged between 0-5 years on common childhood illnesses and ailments. It also provides information about nearby health centres and pharmacists.

The NHS worked with members of the Working Together Children’s Group to plan how to share the information with networks and communities across north Cumbria.

More than 900 downloads have taken place in Cumbria.

Search for 'NHS child health' - Get it on Google Play or Download on the App Store

When beds at some community hospitals were threatened with closure communities were concerned about what it could mean for them. Working with active community groups, councillors, staff, social care teams and local GPs to create Alliances,  the NHS was able to start to develop local plans to offer alternative services.

Despite the tensions and fears about changes to services, all the communities affected have drawn up new plans which are now being considered by the NHS.

A good example of this community work can be seen in Alston.

The proposals for Alston will provide services for people locally where possible. Health and Care services will work in close partnership with the local community to develop a high quality, affordable and sustainable model for this remote and rural community. The summary that follows below sets out a fully integrated health and care provision delivered in a remote rural setting.

  • Summary of Alston Alliance's Health & Care Plan for Alston Moor. The full document is currently being updated following feedback from the public.
  • View a press release with further information.

NHS North Cumbria CCG and Cumbria County Council collaborated to jointly co-produce an ‘open space event’ at Brathay Trust near Ambleside.

There were 2 events – one for those under the age of 12 and one for those between 12 and 18.

The sessions were designed to  give the children and young people the opportunity to raise issues important to them about their health and care and develop future plans to improve services.

The images below contain comments from the young people involved that were very encouraging.
Vote Here - The Results

Feedback from Children and Young People on the 'Open space event'