Scroll further down this page for more information on NHS 111 and NHS 111 online, extended access to primary care appointments, GP services online, pharmacies, urgent treatment centres (UTC) and primary care centre, hospitals, dentist information and social care and support guide.

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Call 111 when you need medical advice fast but it is not an emergency.

For immediate, life-threatening emergencies, continue to call 999.

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

You can also now contact NHS111 online at, where you will:

  • Answer questions about your main symptom
  • Find out when and where to get help
  • Be contacted by a nurse, if needed

When to use 111

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Use 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you  to the local service that can help you best.   

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you. 

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.


Comments and complaints about the NHS 111 service can be sent to

For more information on Cumbria Health on Call (CHoC) please visit 

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Extended access primary care appointments are for routine appointments at times when people who may struggle to get to see their GP or practice nurse in traditional working hours can access routine care.

This will be provided in two ways:

  • All appointments at weekends and bank holidays will be provided through Cumbria Health On Call (CHOC).
  • Weekday appointments will be provided by groups of GP practices working together on an ICC Footprint (except the Eden and Carlisle networks which will be provided by CHoC).

Both weekend and weekday appointments are booked in the usual way, via the patients’ own practice.  It means patients will be unlikely to see their own GP and they may have to attend another site.

Patients will be offered the appointments when they contact their own practices. It will be explained why the doctor or practice nurse might not be their own and why they may have to travel to a different location. For these booked and planned appointments the extended access primary care team will have access to the patients notes.

This does not change how people seek and access healthcare if they have an urgent need.

This represented a substantial new investment of £960k in 2018/19 (rising to £1.724m in 2019/20) and an additional 187 hours per week in our primary care service and our GP and primary care teams were involved in helping us design this model.

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The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggest it’s more serious, they’ll ensure you get the care you need.

They may also be able to offer face to face appointments and these can be accessed via NHS111 (see above) if your symptoms suggest that this is appropriate.

Find a pharmacy

Easter Weekend 2020 - Pharmacy Opening Times




No Place Like Home information leaflets:

The Cumberland Infirmary

West Cumberland Hospital

Community Hospitals

Alston (Ruth Lancaster James) Community Hospital

Brampton War Memorial Hospital

Cockermouth Community Hospital

Keswick Community Hospital

Maryport Victoria Cottage Hospital

  • Ewanrigg Road, Maryport, CA15 8EJ
  • Tel: 01946 853333 option 4

Penrith Community Hospital

Wigton Community Hospital

Workington Community Hospital

Urgent Treatment Centres (UTCs) can treat cuts, sprains, bites, infected wounds and other minor injuries and ailments.

Primary Care Centre


Information on registering for a Dental Practice can be found through
NHS England here

Or for further advice call their Customer Contact Centre on: 0300 311 22 33.

Emergency Dental treatment and advice:

  • Allerdale, Carlisle, Copeland and Eden
    Tel: 01228 603900
  • Furness and South Lakeland
    Tel: 01539 716822

More information on Emergency Dental Services